If we provide support and ongoing maintenance services for a website we have automated website monitoring from various geo-locations in place so our team are the first to know if your website is down.
If we provide SEO and SEM services as part of your support and ongoing maintenance tickets are created automatically by our system when Google Search Console reports issues.
If we provide page speed optimisation services as part of your support and ongoing maintenance page load times are monitored and when issues arise tickets are created automatically by our system.
Rather than wait for you to report the issue our system automatically creates a ticket which then gets assigned to resolve the issue.
In general when you receive these ticket notifications and updates no action is required on your behalf unless specifically asked. These notifications keep you in the loop and let you know that we are aware of the issue and are in the process of resolving it.